First of all : what is CRM software ?
A CRM Software is an application that assists a business owner in customer relationship management. The CRM system stores data on every customer which ranges from the status of the transaction that a customer made, to the latest interaction that you had with the client.
The CRM system stores the contact of your customers and can also store data of your employees. Some of the best CRM software allows the business owner to track the process of a transaction and even send reminder emails to customers who did not complete their purchase.
With the advance in technology, the CRM system now provides the option of customizing it to suit your needs. It could be that your enterprise wants to focus on marketing or improving customer relations. The CRM software can analyze and predict market trends to help you understand the possible market for your products or service. The CRM software can be installed on your premises where it will be managed by the IT department or can be installed in the cloud hosted by CRM providers.
The 10 Best CRM Software & Systems of 2018
So below is the list with the best CRM systems/tools and CRM online. Remember that everyone in the list below offers free trial. That can range from 14 to 30 days.
Pipedrive contact management software is what you need to improve the sales output in your business; small scale business or large scale business. It has a user interface that is easy to use and maximizes on visuals. Although the user’s face is simple, it has a touch of elegance. The software also provides the option of customizing to suit your needs. It automatically tracks your calls and the progress of the call giving you room to work on other things.
Pipedrive has a single view of activities thus simplifying the tracking of your sales process for the whole team. The software displays the active deals of the day in a compelling visual presentation.
PipelineDeals sales software has a simple to understand user interface and offers free support on the mobile phone. It also provides the option to customize it. All CRM tools are displayed in a single view one at a time. This saves you time since you do not need to navigate the page to find you active sales deals.
Besides, it enables the business owner to share the progress of the sales with the employees, therefore, improving transparency in the business. Pipeline software also tracks the customer emails and shows you those who download your content and who leaves it.
FreshSales is a customer relationship management system that allows the business owner to observe the emails of the customers. Freshsales provide real-time alerts when a customer has opened an email and what their cause of action is, concerning the purchase of a product. It comes with an in-built phone and email that improves the client’s contact management.
The software highlights the customers who show that they are ready to buy the product. It has a deal card that allows you to observe the progress of your sales deals and set up meetings, all from one click.
- The application is in three packages; ”Blossom, Garden and Estate” at the price of $12, $25 and $49 per month respectively.
If you are tired of entering data every time you have a new customer, this application is what you need. SalesFlare collects your customers’ contact information from the emails, social media profiles, and the email signatures. These contacts are then displayed on the address book. This eases the data entry process saving you up to 70 percent of your time.
This system synchronizes your calendar and phone calls and logs meetings and phone calls for you. It organizes documents for you making them easily available on the CRM platform. Sales flare also allows you to integrate other sales tools, therefore boosting your productivity. This application is perfect for large business enterprises.
This CRM software works in Gmail making it easy to access. It is able to organize all your sales deals and displays them on your Gmail page. You can be able to customize the system to your preferred taste. The design is attractive and draws clients to you.
Streak CRM stores data of all your clients and displays potential customers in one single view. The set-up is a step by step process making it easy to install. It allows you to specify what you would like to track be it sales deals or market trends. This option can be changed at any point.
This CRM platform has a user friendly interface. The program allows the business owner to assign projects and track the progress of these activities. It has a visual sales tool that allows you to manage and close sales deals within a short time. TeamWave enables you to digitize your employee records and get the feedback in real time.
It is also interactive and allows discussions between the sales representatives and the clients. Information on price estimates, invoices and customer contact information can be accessed at a click of a button. It also enables integration with applications like Dropbox and G.suite, therefore organizing all your documents.
Vcita is uniquely designed as a CRM for small business. It eases the management of your business schedule by synchronizing your meetings and appointments with your calendar. Vcita allows clients to schedule appointments or sign up for classes online and also enables them to pay for products online using PayPal and credit cards. This can be done through the personalized client portal.
It also issues an automated reminder to your clients on payments relating to credit cards and coupons. It further racks the payment process and issues invoices, estimated pricing and receipts to your customers. Vcita provides customized tools for your website making it more attractive and attention-grabbing.
Base CRM software has a simple and streamlined user interface that offers only the relevant sales deals for your business. This narrows the focus of the sales representatives and the management to specific deals, hence improving the productivity of the company. It has an automated mail system and stores the contact history of each customer.
This allows the business owner to follow up on individual customer needs, boosting customer satisfaction. It has a document storage system that is integrated with dropbox and Google documents. It has a customer intelligence tool which allows you to see the number of opens on an email or latest calls.
- There are three plans ; starter, professional and Enterprise priced at $45, $ 95 and $145 per month.
Agile CRM is an affordable customer relationship management tool. It has modern day features, allows integrations with other application and has an easy to use user interface. The CRM system allows the user to track sales deals, promote marketing messages and track service provision all in one platform. It has the gamification option which enables you to spice up sales deals with competitions.
It also synchronizes your calendar, allowing customers to set up appointments. Offering also live chat when answering customer questions. The Agile CRM allows the user to create an automated email and social media campaigns using a flowchart.
- The application in three packages, the starter, regular and enterprise plan that sells for $ 14.99, $49.99 and $79.99 per month.
The HatchBuck CRM software is uniquely set up for small to medium size businesses. It provides automated email marketing and sales and marketing features. You can track existing and potential. It captures client information from outlook and linked in and can carry company information from the company’s website.
The user can also set up automated emails to specific groups and use these to track sales and marketing campaigns. It operates on the IOS and can serve a wide range of businesses from hospitality to real estate. You can customize the look of this customer relationship management system from the 450 available templates.
- Hatchbuck has four plans: small biz, team, professional and enterprise costing $109, $219, $329 and $439 per month respectively.
For Which Types of Business are These CRM Systems Indicated ?
Basically, this post shows the best CRM tools for any type of company. Below you can see our list some of these functions:
- Medium & Small Business
- Real Estate
- Individual Entrepreneurs
- Call Centers
- Sales Reps
- Property Management
- and more; Photographers, Gyms, Colleges, Sales, Accountants, Recruitment, Financial Advisor, Healthcare …
Choosing a CRM Software for Your Business
Having looked at this CRM software review, you can note that different CRM systems suit different people depending on the size of the business. If you are a small startup, then Streak is the best CRM software. This is because it offers the free plan that can guide you before you have the resources to subscribe to a better plan. If you run a large business and have available resources, then Hatchbuck and Agile software could be best suited for you.
Pipedrive is the best contact management software that will aid you in selling products from a personalized point of view. However, if your preference is a simple user interface that gets the job done, then try PipelineDeals and FreshSales systems.
These CRM apps are updated from time to time and are aimed at improving your sales and marketing through CRM marketing. Try any of the applications reviewed above to change your sales and marketing and boost the productivity of your business to impressive heights. Frequently upgrade your plan to access more features.
Opinions of Some Clients About the Best CRM tools
“Great CRM Software”
“Best Small Business CRM Software”
“Perfect CRM for Medium to Large Businesses”
“Smart and technological sales software”
“Excellent tool for Gmail”
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